What would you say is more effective, a telephone call, an email or a letter? In these days of technology, instant messages and online chat you would think that to get anything done a letter would be ineffective. Redundant. Obsolete. Well let me tell you I think it is still the most powerful and efficient tool at our disposal.
Over the last several years I have come to realize that modern technology is great when the system is working properly. If there are no bugs. It’s not overloaded and the people using it are good at their jobs. The information loaded on the big PC is current and regularly updated then wonderful. Online is the way to go.
We are advised that to contact a department you leave a message. Send an email, you might want to attach a letter to that mail. Log on to that wonderful app they have said it is imperative to have and you will find the information you need. Someone will get back to you. Its all there. Everything is easy and fast. I call bull!
A year, well almost, we waited for test results. An application for funding for treatment was going to be made and we would hear back in three months as to what was going to happen. Tumbleweed. Radio silence. We reach out. Leave a message. Ask for updates. Complete a questionnaire to ensure we are still on the waiting list… and nothing.
The GP was no help. It takes time. The department is over stretched. They are busy. They will get to you? But how long do you wait? Is a year not long enough? Can you chase them us for us. See if you can get the results. An indication as to where we are at? No! Well thanks for that.
I sit. I stew. Someone else in my life stirs up some brown smelly stuff: unrelated but it pokes the bear. Enough is enough. Time to start making waves. The laptop gets powered up and my sarcastic mode has engaged. Letters to various companies penned then comes the hospital. Now I am never rude. My language maybe colourful in my head as I am composing the letter but what goes into print is polite.
Bingo. A response a few days later. Oh sorry. We installed a new system and you fell through the cracks. Seriously? How many patients did they ‘remove’ from the waiting list by shoving them down that crack. Was it in fact a version of the Grand Canyon? My husband must be the unluckiest person as this is not the first time a new system saw him being forgotten or misplaced. How can that happen so often?
So now we have to redo some of those tests. The application for funding will be submitted as that never happened. Once the results are back, if the funding is approved we can move forward. We have been given a telephone number to call if we have a problem. Now why is that? A different number. Direct contact? Is this a way to keep us quiet for a while longer?
Three months is what I will give them. Then one call to that new number. If that gets no response I will stick to my trusted letter. Effective. Powerful and satisfying. The old ways still have their uses. So if you find that you are not getting a response from a department. Try a letter. It might surprise you. For a little more effort it seems to get a lot more results. Maybe the old ways still have their place in todays world. It works for me. Ex