How do they expect patients to take so much information in at one time? Is it done that way so they can blame the patient when things go wrong and appointments are missed? Recently my husband had an afternoon admission for spinal injections. He was the first one in theatre because they wouldn’t sedate him. Don’t ask its a long complicated and frustrating situation. I would like to point out this was a private hospital appointment covered by my work’s insurance.
He was back in his room for less than ten minutes when his door became a revolving one. A nurse to check how he was feeling. Another lady asking if he wanted a some water. Then another to see if he was ready for some food. The nurse comes back to tell him he isn’t to get up without her being present.
His food arrives then the physio appears. The poor guy is trying to eat his food as he is hungry but she wants to ask questions. Up I step into carer role to provide her with information. Have you had these injections before? Do you have a history of back problems? I am trying to bite back the sarcasm. No he just thought it would be fun to have a consultant stick needles in his spine for no reason. Then wanting to scream at her to read his notes.
Are you here under medical insurance? Oh good heavens read the information in his file. Yes. I try to take the bite out of my response. Right so we will arrange a physio appointment. That wasn’t part of the approved treatment plan from the insurers. Call them I’m sure it will be fine if not it’s not that expensive… rude darling to assume we can afford it. So I hit back. Don’t bother booking us an appointment with the gentleman as he is useless. I didn’t have to say anymore. Oh OK. That alone told me lots.
She then stands beside me and reads me the information in the suggested exercises. It wasn’t quite finger under the words as she read but not far from it. Get him on the floor. I was having Deja-vu. These are the same exercises he has been given after every back procedure. I just let her talk, then she went off to book an appointment. One that we will cancel. She comes back and starts telling him what he can and can’t do.
Finally she leaves and husband say he needs the toilet. Not a nurse in sight. I go and find one. She stands and watches him get himself upright. I’m there helping him up and she doesn’t seem bothered. He walks to the toilet and comes back. OK you can get dressed. She leaves. Then another nurse appears and starts telling him what he can and can’t do. She tells us the information for his follow up appointment, all while I am helping him get dressed.
By this time my head is spinning. My information retention is usually pretty good but I have been given options for physio appointments and now I am questioning what is what. I know the follow up is in October and I know it is in the evening but that is the only information I retained. Another nurse appears with his discharge paperwork and tells us different time scales for recovery, rest periods after and suggestions for what he should do. To say I was confused would be an understatement. They were all reading from different pages.
All this took less than an hour from when he was back in his room. I have never felt so rushed before. How a patient could take all that information in I have no idea. My husband said he gave up listening. I failed miserably. Mind you there were a few different versions. I think we will listen to his body and I will make some calls when things have settled down. Ex