I some times wonder if I expect too much. I mean I think I’m only asking for the basics. Manners, curtesy, punctuality and people to do a proper job. The job they are there to do. And therein is the rub. That today seems to be too much to ask.
So after the debacle of being missed off the system upgrade which saw us waiting nearly a year for results. We needed to start the process again. Now those of you who have been with me since the start would have probably groaned and asked what happened. You would be right to. Only us. A sigh and an eye roll.
We did the long round trip to the hospital for bloods and X-rays so we could get back into the process of applying for funding. Then we get the phone call from the consultant. You need to come back. They didn’t do the all the blood tests required. Seriously? How? Why? You need to come in Monday… oh wait that is a bank holiday. It will have to be Wednesday before midday or we will need to start over.
Was it that the person didn’t take enough blood or was it the person who ran the tests didn’t do the right ones? Is expecting that to be right above the basics? I get that mistakes get made but reading and double checking for me is the basics of a process. Protocols should be in place to make sure this is the case.
Sod’s law there was another appointment on the Wednesday so we had to reschedule that and head off early to get to the hospital. We can’t book a blood test appointment as the earliest one is five weeks time. To queue jump we have to get to see the consultant between his appointments so he can talk to the phlebotomy department.
We get to the hospital and the consultant isn’t there. Lets hope he has done the basics and left details in the clinic so someone can help us out. Another consultant appears and gets the ball rolling. My husband laughs at me as I pay attention. Being nosy some might call it. A conversation caught my ear. A senior member of nursing staff offered to take us into a clinic and draw the bloods so we didn’t have to wait about as the blood department would need to squeeze us in. He said no.
I was not happy. I couldn’t say anything as I was listening to a conversation that was not meant for my ears. The consultant said the department had missed off the two main tests so they needed to get it right. Was that about budgets, costing and funds? Possibly. The red tape of the hospital above the basics expected by the patient. Frustrating for sure.
Luckily they took the bloods and we were on our way home in just under an hour but do we think the basics will be covered again this time. No. husband said the paperwork was the same from last time. So we need to keep our fingers crossed that someone does their job properly. Maybe it is delaying tactics. I promise if there is a problem with this lot of bloods and we get called back again the air will be blue. I’m only asking for the basics and that isn’t too much to ask… is it? Ex